For Exchanges Please Call 03354014015
(10am to 5pm, Monday to Saturday)
We offer a hassle-free exchange policy. In case of an exchange, please call us
regarding the issue you have faced with the order you have received and a team
member will be in touch to resolve the issue. You will be required to fill the
exchange form (EXCHANGE FORM). To process the exchange, please notify the
company within 3 days of receiving your order.
Exchange policy does not apply to used items, sale or discounted. Please note, imtbooks does not entertain any returns or refunds. We do however, provide store credit if necessary.
Exchange policy does not apply to used items, sale or discounted. Please note, imtbooks does not entertain any returns or refunds. We do however, provide store credit if necessary.
General Shipping Information
All of our local orders are handled and delivered through Pakistan’s most trusted
logistics companies with a wide delivery network for shipment purposes. We offer
COD (Cash on Delivery) only for now.
Order Confirmation and Shipping
As soon as the order is placed, you receive an SMS/Email, please ensure you
provide a valid mobile number & email address at the time of placing the order.
Delivery Time
Delivery times are subject to location, distance and our logistics partners. We are
not liable for any delays in delivery by the courier company. Please note that the
delivery time varies based on the design and size availability of the order placed.
For items in stock, your order is dispatched in 1-3 business days of confirming the order and delivered by 5-6 business days. For out of stock design or size, delivery time will be communicated over phone/email address provided by our team member.
For urgent orders, please contact us on 03354014015 and our team member will get back to you as soon as possible.
Kindly note there might be a delay during National holidays or any lockdown in the city/country.
For items in stock, your order is dispatched in 1-3 business days of confirming the order and delivered by 5-6 business days. For out of stock design or size, delivery time will be communicated over phone/email address provided by our team member.
For urgent orders, please contact us on 03354014015 and our team member will get back to you as soon as possible.
Kindly note there might be a delay during National holidays or any lockdown in the city/country.
1: Courier Service
2: UMS
3: Book Post
Delivery Time
In addition to the above shipping choices, you may still request the delivery by any other
shipping company. In all such case, you are liable to bear the shipping costs incurred.
Cash On Delivery
All Cash On Delivery orders will be sent via M&P/Daewoo Express/Pakistan Post.